Terms and conditions

1. Introduction
1.1 These terms and conditions shall govern the sale and purchase of products 
through our website.
1.2 You will be asked to give your express agreement to these terms and 
conditions before you place an order on our website.
1.3 This document does not affect any statutory rights you may have as a 
consumer (such as rights under the Sale of Goods Act 1979 or the Consumer 
Contracts (Information, Cancellation and Additional Charges) Regulations 
2013).
2. Order process
2.1 The advertising of products on our website constitutes an "invitation to 
treat" rather than a contractual offer.
2.2 No contract will come into force between you and us unless and until we 
accept your order in accordance with the procedure set out in this Section 3.
2.3 To enter into a contract through our website to purchase products from us, 
the following steps must be taken: [you must add the products you wish to 
purchase to your shopping cart, and then proceed to the checkout; if you 
are a new customer, you must then create an account with us and log in; if 
you are an existing customer, you must enter your login details; once you 
are logged in, you must select your preferred method of delivery and 
confirm your order and your consent to the terms of this document; you will 
be transferred to our payment service provider's website, and our payment 
service provider will handle your payment; we will then send you an initial 
acknowledgement; and once we have checked whether we are able to meet 
your order, we will either send you an order confirmation (at which point 
your order will become a binding contract) or we will confirm by email that 
we are unable to meet your order.
3. Products
3.1 The following types of products are or may be available on our website from 
time to time: 
Handmade carved candles, handmade molded candles, hand painted v candles,
handmade jewellery, paintings, images, pictures and photographs, hand carved
and hand painted glass, pottery, textile and custom made hand craft. Other original 
handmade pieces.
3.2 We may periodically change the products available on our website, and we 
do not undertake to continue to supply any particular product or type of 
product.
4. Prices
4.1 Our prices are quoted on our website.
5. Payments
5.1 You must, during the checkout process, pay the prices of the products you 
order.
5.2 Payments may be made by [any of the permitted methods specified on our 
website from time to time].
5.3 If you fail to pay to us any amount due under these terms and conditions in 
accordance with the provisions of these terms and conditions, then we may 
withhold the products ordered and/or by written notice to you at any time 
cancel the contract of sale for the products.
5.4 [If you make an unjustified credit card, debit card or other charge-back then 
you will be liable to pay us, within [7 days] following the date of our written 
request: 
(a) an amount equal to the amount of the charge-back;
(b) all third party expenses incurred by us in relation to the charge-back 
(including charges made by our or your bank or payment processor 
or card issuer);
(c) an administration fee of [GBP 25.00 including VAT]; and
(d) all our reasonable costs, losses and expenses incurred in recovering 
the amounts referred to in this Section 
5.5 (including without limitation legal fees and debt collection fees),
and for the avoidance of doubt, if you fail to recognise or fail to remember 
the source of an entry on your card statement or other financial statement, 
and make a charge-back as a result, this will constitute an unjustified 
charge-back for the purposes of this Section 5.4.]
6. Deliveries
6.1 Our policies and procedures relating to the delivery of products are set out 
[in this Section 6 / in our delivery policy document].
6.2 [We will arrange for the products you purchase to be delivered to the 
delivery address you specify during the checkout process.]
6.3 [We will use reasonable endeavours to deliver your products on or before 
the date for delivery set out in the order confirmation or, if no date is set out 
in the order confirmation, within [7 days following the date of the order 
confirmation]; however, we do not guarantee delivery by this date.]
6.4 [We do guarantee that unless there are exceptional circumstances all 
deliveries of products will be dispatched within [30] days following the later 
of receipt of payment and the date of the order confirmation.]
6.5 [We will only deliver products [to addresses on the UK mainland].]
7. Distance contracts: cancellation right
7.1 This Section 7 applies if and only if you offer to contract with us, or contract 
with us, as a consumer - that is, as an individual acting wholly or mainly 
outside your trade, business, craft or profession.
7.2 You may withdraw an offer to enter into a contract with us through our 
website or cancel a contract entered into with us through our website 
(without giving any reason for your withdrawal or cancellation) at any time 
within the period:
(a) beginning upon the submission of your offer; and
(b) ending at the end of 14 days after the day on which the products 
come into your physical possession or the physical possession of a 
person identified by you to take possession of them (or, if the 
contract is for delivery of multiple products, lots or pieces of 
something, 14 days after the day on which the last of those products, 
lots or pieces comes into your physical possession or the physical 
possession of a period identified by you to take possession of them).
7.3 In order to withdraw an offer to contract or cancel a contract on the basis 
described in this Section 8, you must inform us of your decision to withdraw 
or cancel (as the case may be). You may inform us by means of any clear 
statement setting out the decision. In the case of cancellation, you may 
inform us using the cancellation form that we will make available to you. To 
meet the cancellation deadline, it is sufficient for you to send your 
communication concerning the exercise of the right to cancel before the 
cancellation period has expired.
7.4 If you cancel a contract on the basis described in this Section 8, you must 
send the products back to us (to [return address]) or hand them over to us 
or a person authorised by us to receive them. You must comply with your 
obligations referred to in this Section 8 without undue delay and in any 
event not later than 14 days after the day on which you inform us of your 
decision to cancel the contract. You must pay the direct cost of returning the 
products.
7.5 If you cancel an order in accordance with this Section 8, you will receive a 
full refund of the amount you paid to us in respect of the order including the 
costs of delivery to you, except:
(a) if you chose a kind of delivery costing more than the least expensive 
kind of delivery that we offer, we reserve the right to retain the 
difference in cost between the kind of delivery you chose and the 
least expensive kind of delivery that we offer; and
(b) as otherwise provided in this Section 8.
7.6 If the value of the products returned by you is diminished by any amount as 
a result of the handling of those products by you beyond what is necessary 
to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover 
that amount by deducting it from any refund due to you or require you to 
pay that amount direct to us. Handling which goes beyond the sort of 
handling that might reasonably be allowed in a shop will be "beyond what is 
necessary to establish the nature, characteristics and functioning of the 
products" for these purposes.
7.7 We will refund money using the same method used to make the payment, 
unless you have expressly agreed otherwise. In any case, you will not incur 
any fees as a result of the refund.
7.8 Unless we have offered to collect the products, we will process a refund due 
to you as a result of a cancellation on the basis described in this Section 8 
within the period of 14 days after the day on which we receive the returned 
products or (if earlier) after the day on which you supply to us evidence of 
having sent the products back. If we have not sent the products to you at 
the time of withdrawal or cancellation or have offered to collect the 
products, we will process a refund due to you without undue delay and, in 
any case, within the period of 14 days after the day on which we are 
informed of the withdrawal or cancellation.
7.9 You will not have any right to cancel a contract as described in this Section 7 
insofar as the contract relates to:
(a) [the supply of any sealed audio recordings, sealed video recordings 
or sealed computer software which have been unsealed by you;]
(b) [the supply of products the price of which is dependent upon 
fluctuations in financial markets which we cannot control and which 
may occur during the cancellation period;]
(c) [the supply of newspapers, periodicals or magazines, with the 
exception of subscription contracts for the supply of such 
publications;]
(d) [the supply of goods which are liable to deteriorate or expire rapidly;]
(e) [the supply of non-prefabricated goods that are made on the basis of 
an individual choice of or decision by you, or goods that are clearly 
personalised;]
(f) [the supply of sealed goods which are not suitable for return due to 
health protection or hygiene reasons, where such goods have been 
unsealed by you; and]
(g) [the supply of goods which are, according to their nature, inseparably 
mixed with other items after delivery.]
8. Terms of use & warranties
All the products are handmade. With righ way of use you can keep original appearance of products longer.
  • Original appearance of jewelry you can keep longer if you follow these tips:
  • Keep jewelry away from extreme sources of heat because materials will melt easily.
  • Remove your jewelry and do not wear it while you engage in activities that may damage the product. Examples of these harmful activities include sporting activities, housework, gardening and construction.
  • Store jewelry carefully by wrapping it in tissue paper or a soft cloth and placing it in a jewelry box where it will not be bumped or scratched. Minimize contact of jewelry with water.
  • Protect them from perfumes, lotions, hair lacquers and other chemicals.
  • Do not sleep with any jewel

Candles: Failure to follow instructions could result in fire hazard or injury: Keep out of reach of children and pets. Do not burn candle on or near anything that can catch fire. Avoid drafts and excessive burning candle. Never leave burning candle unattended. Always use fireproof pad. 

Candles are fragile, however, because they are carved, so be careful when unpacking. Gently grasp the top and pull out of the box. The best and safe way how to unwrap the candle from the bubble wrap is on the soft surface (bed, pillow...).

We will not accept your product return if you will dammage it with incorrect way of unpacking. 

9. Breach of product warranty
9.1 If you believe that products you have purchased from us breach any of the 
warranties set out in Section 
9.2 please contact us to discuss the issue and 
arrangements for the return of the products. If products you purchase from us do not conform with the warranties set out 
in Section 8 then you will be entitled to a refund of all amounts paid in 
respect of those products. Alternatively and subject to availability, we may 
agree to supply you with replacement products, in which case we will pay 
the cost of delivering those replacement products to you. In either case we 
will reimburse you for your reasonable expenses incurred in returning the 
products to us.
9.3 If you return a product in contravention of these terms and conditions, and 
you do not have any other legal right to a refund or exchange in respect of 
that product: 
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such 
additional amount as we may charge for re-delivery of the returned 
product; and
(c) if we do not receive payment of such additional amount within 14 
days of issuing a request for payment, we may destroy or otherwise 
dispose of the returned product in our sole discretion without any 
liability to you.
 
10. Order cancellation
10.1 We may cancel a contract under these terms and conditions immediately, by 
giving you written notice of termination, if: 
(a) you fail to pay, on time and in full, any amount due to us under the 
contract; or
(b) you commit any breach of the terms of the contract.
10.2 We may cancel a contract under these terms and conditions by written 
notice to you if we are prevented from fulfilling that contract by any event 
beyond our reasonable control, including without limitation any unavailability 
of raw materials, components or products, or any power failure, industrial 
dispute affecting any third party, governmental regulations, fire, flood, 
disaster, riot, terrorist attack or war. 
11. Consequences of order cancellation
11.1 If a contract under these terms and conditions is cancelled in accordance 
with Section 11: 
(a) we will cease to have any obligation to deliver products which are 
undelivered at the date of cancellation;
(b) you will continue to have an obligation where applicable to pay for 
products which have been delivered at the date of cancellation 
(without prejudice to any right we may have to recover the 
products); and(c) all the other provisions of these terms and conditions will cease to 
have effect, except that Sections 1.3, 6.4, 11, 16, 17, 18, 19, 20 and 
21 will survive termination and continue in effect indefinitely.
12. Scope
12.1 These terms and conditions shall not constitute or effect any assignment or 
licence of any intellectual property rights.
12.2 These terms and conditions shall not govern the licensing of works 
(including software and literary works) comprised or stored in products.
12.3 These terms and conditions shall not govern the provision of any services by 
us or any third party in relation to the products (other than delivery 
services).
13. No breach of any provision of a contract under these terms and conditions 
will be waived except with the express written consent of the party not in 
breach.
14. No waiver of any breach of any provision of a contract under these terms 
and conditions shall be construed as a further or continuing waiver of any 
breach of that provision or any other provision of that contract.
15. These terms and conditions[, together with [our 
delivery policy and our returns policy],] shall constitute the entire 
agreement between you and us in relation to the sale and purchase of our 
products and shall supersede all previous agreements between you and us in 
relation to the sale and purchase of our products.